Introduction to the selling specifics of framing, indicating the client and their demands. Sharing personal experiences about the first considerations in sales and customer service.
James Miller is not only a framer, but also an educator on a global scale. Miller specialises in preservation framing, which means that both technique and materials are of huge importance.
Being an author of two successful books on professional framing as well, Miller is one of the most acknowledged framing specialists in the world. Now he has teamed up with GroGlass to provide an online course, inviting framers to aim for excellence.
Establishing relationships with clients, creating credibility and first-stage commitments.
Preservation framing – specifics and differences. Credibility and values. Workflow with the clients and first-stage commitments.
Conversation on design – what it encompasses, what are the expectations and how to sell a design to a customer.
Not all clients are easy – how to come to compromises and deal with customers that present difficulties. Personal insights and advice.
Strategic selling advice and ways to best present ideas and concepts. How to ensure maximum success through a sales strategy.
Negotiating and coming to a compromise after client’s objections. Best ways to answer to customer’s doubts and price disagreements.
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